Cancellation & Refund Policy

1. Order Cancellation

We understand that circumstances may require you to cancel your order. Here's what you need to know:

• Orders can be cancelled within 5 minutes of placing them
• For dine-in reservations, cancellation should be made at least 2 hours prior
• Delivery orders cannot be cancelled once the food preparation has begun
• Special orders and custom items may have different cancellation policies

2. Refund Timeline

Our refund processing timeline:

• Credit/Debit Card Refunds: 5-7 business days
• UPI Refunds: 1-3 business days
• Bank Transfer: 7-10 business days
• Digital Wallet: 24-48 hours

3. Eligible Reasons for Refund

We process refunds for the following reasons:

• Food quality issues reported within 30 minutes of delivery
• Wrong items delivered
• Missing items from the order
• Excessive delivery delay (beyond 60 minutes)
• Restaurant cancellation of order
• Technical payment issues

4. How to Request a Refund

Follow these steps to request a refund:

1. Log into your account
2. Go to Order History
3. Select the relevant order
4. Click on "Request Refund"
5. Select the reason for refund
6. Provide necessary details and photos (if applicable)
7. Submit your request

5. Non-Refundable Cases

Refunds will not be processed in the following cases:

• Personal taste preferences
• Incorrect delivery address provided by customer
• Customer unavailable at delivery location
• Complaints raised after 30 minutes of delivery
• Partially consumed orders

6. Partial Refunds

We may issue partial refunds when:

• Only specific items in the order are affected
• Delivery is delayed but order is accepted
• Alternative items are accepted by customer
• Promotional discounts are involved

7. Contact Us

For any refund-related queries, contact us:

• Email:
• Phone:
• Address:
• Hours: 9:00 AM - 10:00 PM, 7 days a week